1.1 We, Absolute BM Limited, the Company, accept vehicles for the purpose of providing services to you, the Customer. Services include but are not limited to: repairs, inspection, estimating repair costs or any other purpose outlined by the Customer. The provision of such services is subject to the following Terms and Conditions.

1.2 In the event of any one or more of these terms and conditions being declared unenforceable, the remaining terms and conditions shall nonetheless remain in full force and effect.

1.3 The expression ‘vehicle’, wherever used in these Conditions, includes car, lorry, van, trailer, caravan, invalid carriage, and cycle and as a separate unit or otherwise, engine, axle, gearbox, clutch, alternator, starter, battery, and each and every component of a vehicle.

Acceptance of these terms and conditions

2.1 Any agreement made between the Customer and the Company for work to be carried out will be deemed acceptance of these terms and conditions in full.

2.2 Any variation agreed between the Company and the Customer regarding the Goods or Services to be supplied shall be deemed to be an amendment to this Contract and shall not constitute a new contract.

2.3 All the agreements between the Company and the Customer are personal to the Customer. The Customer may not assign his rights or liabilities to any third party by any means.

Lien

3.1 The customer acknowledges that the Company has a legal lien upon any vehicle(s) left with the Company for the supply of goods and services for all monies due from the Customer on any account.

Orders and estimates

4.1 Estimates provided upon inspection of the vehicle including a quotation of parts cost are valid for seven calendar days. The Customer accepts that the actual cost may vary slightly from the original estimate of which the Company has no control. If the variation is substantial, a new estimate may be provided for acceptance by the Customer.

4.2 Variations to the estimate, the work, and the prices chargeable shall be subject to all these terms and conditions. Any such variation shall not be deemed to constitute or create a new or separate contract.

4.3 The Company is entitled to charge a reasonable price for the inspection of the vehicle even if the Customer chooses not to go ahead with the work.

4.4 The Company reserves the right to refuse to carry out any work.

4.5 Orders received, for Goods and/or Services, from any driver employed by the Customer or by any person who is reasonably believed to be acting as the Customer’s agent or by the order of any person to whom the Company is entitled to make delivery of the vehicle shall be binding upon the Customer.

4.6 The Company may request a deposit before commencing any work. The Customer shall co-operate with the Company in all matters relating to the Goods and/or Services.

Provision of Goods and/or services

5.1 Subject to the provisions of the Consumer Rights Act 2015 and any amendment thereof, vehicles, including components, fittings and contents are left with the Company entirely at the Customer's risk. The Company shall in no circumstances be liable for loss unless caused by the negligence or default of the Company, its employees or agents.

5.2 Unless otherwise stated, all work undertaken is carried out in accordance with the manufacturer’s schedule.

5.3 The Company and its employees and agents are expressly authorised to use the Customer's vehicle on the highway and elsewhere for all purposes in connection with the work outlined. The Company endeavours to take reasonable care of the vehicle and to provide legally required insurance for the vehicle. The Customer must ensure the vehicle is taxed.

5.4 Should any additional work or materials be found necessary during the work or subsequent testing, an extra charge may be necessary. Where this additional work involves a substantial increase in the amount estimated, a supplementary estimate will be submitted for acceptance.

5.5 All parts removed by the Company in the course of the repair, if not claimed by the Customer within seven days after the completion of the repair, will become Absolute BMs property.

Special order parts

6.1 Full advance payment is required for special-order parts for the Customer’s vehicle. All special-order parts correctly supplied and of satisfactory quality will not be accepted for refund.

Completion

7.1 Every determination will be made by the Company to ensure the estimated time given to Customer is the time of completion. This excludes circumstances out of Company control such as, but not limited to, any needed vehicle components not available or any investigations which uncover further work needing to be undertaken by the Company.

Collection or delivery

8.1 Unless otherwise agreed in writing the collection of the vehicle shall take place at the Company premises.

8.2 If the Customer appoints another individual to collect the vehicle on their behalf, the vehicle will not be released unless a prior agreement has been made in writing.

8.3 The Customer agrees to collect at a time suitable for the Company and not out of business hours unless this has been agreed in writing prior to the collection of the vehicle.

8.4 Absolute BM will give the Customer four reminders to collect the vehicle. Any vehicle not collected by the Customer within one calendar month of the completion of the work, and where payment is past due, may be sold by the company to recover any outstanding invoices. Any balance shall be paid by the Company to the Customer on demand.

8.5 Before proceeding to sell the vehicle the Company shall first give the Customer seven days written notice of its intention to do so. Notice shall be sent by recorded ‘signed for’ first class post to the last known address held for the Customer.

Payments

9.1 Payment in full for all Goods and/or Services supplied is due upon completion of work. The goods and/or Services is completed for the purpose of these terms and conditions when notice has been given that the vehicle is ready for collection.

Where payment is not received in full, Absolute BM reserve the right to charge interest on outstanding balances at 8% above the Bank of England base rate.

9.2 All Goods and/or Services shall remain the absolute and unencumbered property of the Company until such time as the Company has received cleared payment in full from the Customer in respect of such Goods and/or Services. Cheques will not be accepted.

Vehicle Storage

10.1 The Company reserves the right to charge £30.00 per day for the storage of any vehicle not collected within 48 hours of being advised of completion of work unless a prior agreement has been made between the Company and the Customer regarding collection.

Limitation of Liability

11.1 Where the Customer is not a Consumer, all statements, conditions or warranties as to the quality of the Goods or their fitness for purpose whether expressed or implied by law or otherwise are hereby expressly excluded.

11.2 Where the Customer is not a Consumer, all statements, conditions or warranties as to performing the Service to a reasonable standard of care whether expressed or implied by law or otherwise are hereby expressly excluded.

Data Collection and storage

12.1 Data will be collected and stored in line with our Privacy Policy

Complaints

13.1 In the event of a complaint or dispute of any kind the Customer should follow the Company complaints handling procedure.

Warranties and defects

14.1 The Company assigns to the Customer, the benefits of any applicable manufacturer's warranty for parts fitted to a vehicle by the Company.

14.2 In the event of faulty goods, the Company will correct all faults in goods or services carried out by the Company and occurring by reason of the Company's default or negligence and shown to be such to the Company's satisfaction.

14.3 The Company will not warrant or accept any responsibility for any parts supplied by the Customer.

14.4 The Company's obligations under the contract shall be mitigated or removed if any defect is caused or worsened by a failure to notify the Company of the defect or allow the opportunity to rectify.

14.5 Installation of a part on the vehicle not approved by either the manufacturer or the Company, or altering them in a way not approved by either the manufacturer or the Company or subjecting the goods to misuse, negligence or accident or using the vehicle for racing, rallying or similar sports will invalidate any warranty.

14.6 Failure to adhere to maintenance instructions or failing to have servicing and preventative maintenance carried out as recommended by either the manufacturer or the Company will invalidate any warranty.

14.7 In the event of a potential claim, the Customer should notify the Company immediately whereupon the defect will be assessed by the Company. Any repairs by an alternative organisation will only be permitted with prior express authorisation by the Company.

Statutory Rights

15.1 Where the Customer is acting as a Consumer, nothing in this contract is intended to exclude or limit the Customer's statutory rights.

Insolvency of Customer

16.1 If the Customer shall become bankrupt, insolvent or enter into liquidation, the Company shall have the right to terminate any agreement with the Customer subject to these conditions and have no further obligation under the contract. The price for all the services rendered and goods supplied shall immediately become payable.

Cancellation

17.1 The Customer has the right to cancel the work at any time, providing the required provisions have been met.

17.2 If work has commenced, the Customer will be required to pay for all labour and parts used up until the point of cancellation plus any reassembly if required and shall be invoiced for the same.

General

18.1 Under no circumstances will the Company accept liability for loss or damage outside its control, for any indirect loss, loss of work, consequential loss, loss of profits, loss of business, loss of use or any special loss.

18.2 No alteration of these printed terms and conditions shall be effective unless in writing, signed on behalf of the Company by a Director or a duly authorised officer. No other person has the authority to alter in any way these printed conditions or to enter into any contract for repair for any of the purposes set out in this document on behalf of the Company otherwise than on such conditions.

18.3 If the Company’s performance of its obligations under the Contract is prevented or delayed by any act or omission of the Customer, its agents, subcontractors, consultants or employees, the Company shall not be liable for any costs, charges or losses sustained or incurred by the Customer arising directly or indirectly from such prevention or delay.

18.4 The Customer shall be liable to pay to the Company, on-demand, all reasonable costs, charges or losses sustained or incurred by the Company arising directly or indirectly from the Customer’s fraud, negligence or failure to perform or delay in the performance of any of its obligations under the terms and conditions.

18.5 The Company shall have no liability to the Customer under the terms and conditions if it is prevented or delayed performing, its obligations under the terms and conditions or from carrying on its business by any event beyond its reasonable control, including without limitation: strikes, lockouts, or other industrial disputes, failure of a utility service or transport network, the act of God, pandemic, national or medical emergency, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation, direction, accident, breakdown of plant machinery, fire, flood, storm or default of suppliers or subcontractors.

Terms of online services for Absolute BM Ltd

Product images and descriptions

The Customer is ultimately responsible for selecting the right product based on the fitment information provided on the website. If the Customer has any concerns regarding the correct fitment, they should contact Absolute BM before placing any order

Images on the website are taken in various environments and settings. Images are of real products and real cars. Custom made products by nature may differ slightly from the picture and 5-10% of variation is acceptable in custom made products. Customers must contact Absolute BM to report any major differences and these incidents will be handled on a case by case basis.

Delivery

At our discretion, we may drop ship your order direct from a UK supplier.  If we arrange to drop ship an item it will be arranged internally, you only pay the price agreed in advance.

We will arrange for the products to be delivered to the address for delivery indicated in your order.
We will use reasonable endeavours to deliver products on or before the date for delivery set out in our order confirmation or, if no date is set out in our order confirmation, within 7 days of the date of our order confirmation. However, we cannot guarantee delivery by the relevant date. We do however guarantee that unless there are exceptional circumstances all deliveries of products will be dispatched within 7 days of the later of receipt of payment and the date of our order confirmation.

If your package arrives and you believe it has been tampered with, you must take photos prior to opening the package and we must be notified within 24 hours of the parcel being delivered. Upon arrival, the parcel and its contents should be immediately inspected by the Customer, who should inform Absolute BM of any concerns, defects or damage to the items. If an item is missing and we are not notified within 24 hours we reserve the right to refuse to investigate the matter beyond this point.

Items not received

If you have not received your items, you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers. Unfortunately, we cannot investigate non-receipt deliveries after this time has elapsed.

Under no circumstances will Absolute BM re-send a package before a case has been resolved by the courier. This is because if the courier locate the package they will re attempt to send to the receiver. Once the courier confirms the claim and approves, we will then look to re send the package to you. If the tracking shows that your package has been delivered, but you don’t believe this to be true, there are some cases where we can raise a claim with the carrier. For instances, if no signature or photo of delivery has been provided. If the courier has provided a photograph of the delivery and we can match the location on the courier photograph with an image of your property then we are unable to raise a claim. In these cases, you would need to check with a neighbour.

If you believe your package was stolen then you would need to report this as a crime to the police and unfortunately the courier will not proceed with a claim in these instances.

Items arrived damaged

It is essential to check items for damage immediately after delivery.
If any items were damaged in transit, you must report them to us as soon as possible and at most within 7 working days. If the items are visibly damaged on receipt, Absolute BM advise to sign the carrier's delivery note accordingly. Failure to report items damaged in transit within 7 working days will mean we are unable to replace a damaged item free of charge.
Items should be returned in their original packaging complete with all accessories and documentation. When returning products to us, it is your responsibility to ensure that products are adequately packaged to prevent damage. We cannot be held responsible for items lost or damaged in transit where Absolute BM have not directly organised the collection of goods.

Items missing on arrival

Please check that you have everything in your order as soon as it arrives with you. If any items are missing on arrival, you have 14 working days in which to inform us of the missing item/s.
Failure to report a missing item within 14 days will mean we are unable to replace an item free of charge.

Stock

We make no guarantees that everything on our website is in stock, if your order is urgent, please contact us first to confirm availability before placing your order
Please place your order for In Stock items before 12pm to ensure dispatch is made the same day. Orders placed after the cut-off time may not be dispatched until the next working day.

Non stock items will be placed on order as soon as possible and will be dispatched as soon as available.

Pricing

The pricing charged at checkout is a calculation based on expected costs, there may be occasions where the price of shipping is heightened by the courier, this can be based on general inflation or location within the country. By proceeding with your purchase you are agreeing to cover the additional cost of the shipping should these costs arise

Special order items

Payments for special orders are non-refundable. This includes deposits and any other payments made towards the special order. Special orders cannot be returned under any circumstances.

Once a special order is placed, the process of getting the order to the Customer begins immediately. As a result, cancellations are not permitted. Please review your order carefully before finalising the purchase.

It is the customer's responsibility to ensure all specifications and details are correct at the time of placing the order. Any errors or omissions in the order details cannot be amended once the order has been processed.

By placing a special order, you acknowledge and agree to the terms outlined in this policy. This ensures that you are fully aware of the non-returnable and non-cancellable nature of special orders.

Installation

Any issues which arise or are claimed to arise as a result of installation at Absolute BM must be brought back to Absolute BM to be rectified. Absolute BM will not cover the costs of labour or any other costs as a result of a customer taking the vehicle elsewhere to be viewed or amended. Any claims of losses due to a customer taking a vehicle elsewhere are not covered under this policy.

The vehicle must be brought to Absolute BM in the light of any suspected issues, and if a fault or issue is found, then Absolute BM may at its sole discretion choose to reimburse the customer.

Absolute BM neither takes any responsibility nor accepts any liability for any damage that occurs during installation unless the installation is explicitly covered or carried out by Absolute BM.

Absolute BM strongly advises against making a booking for fitting until the item you have ordered has arrived and been checked by yourself for correct fitment and any damage or defects which may have occurred in transit or otherwise. As a result of this Absolute BM will not be held liable for any costs incurred by the Customer due to parts delays or cancelled bookings.

Absolute BM Limited cannot be held liable or expected to refund any fitting or installation costs of parts which have developed a fault. Under the laws of distance selling our warranty expectations lie solely with the product at hand, and if a fault is evidenced and accepted under the warranty policy this item may be refunded or replaced, but any subsequent labour costs are not covered under the warranty

If you install or your chosen installer, install an item that is damaged, this then waives the right to return. All items should be inspected thoroughly for damage and/or marks prior to install, and Absolute BM should be notified immediately of any concerns.

Order cancellation

As soon as an order is placed this is sent to our dispatch team to be processed, and as such cancelling orders during this time may be challenging. Please contact us immediately if you have placed an order in error and we will do all we can to stop the order. If this cannot be done, some charges may occur.

Request for cancellation must be made within 24 hours of the order being placed, and in some cases the order may have already shipped. If the item is delayed, in production or made to order, any request for cancellation may not be actioned, as per the Consumer rights act. Those whom are notified of a delay to an order and choose to either continue to wait, or do not respond to the notification within 24 hours the order will be processed as normal. By Agreeing to wait for the item(s) on the order this waives your right to cancellation subject to the Consumer Rights Act.

Returns

All returns need to be with us within 14 days of the return request being initiated. Returns will not be accepted if received outside of this 14-day period, unless agreed upon prior due to unexpected circumstances. Full refunds will only be provided if the item is faulty or damaged. If a customer purchases an item incorrectly without confirming compatibility, then only the refund of the item will be provided. Postage costs will not be reimbursed.

Provided you complete a product return request within 14 days of receipt of the item it may be possible to return an unwanted item. The item must not be used and must be 'as new' when returned to us. This means it must be in its original packaging and any sealed items must not have been opened.

If an item is not deemed to be in 'as new' condition, or more than 14 days have elapsed before a return is requested, we reserve the right to reject the return or charge a 10% restocking fee. Items sent back to us without first requesting a return will not be accepted.

Any item that has is sealed, with a sticker stating "No Return If Seal Removed" or any similar wording, is none returnable once said seal is removed.

All returns must be initiated at https://absolutebm.co.uk and customers must wait for approval to send the product back before shipping it. Absolute BM will not be responsible if items are lost in transit and there will be no compensation provided in such cases.

Ensure that products are sent, via a recorded delivery service, to:

Absolute BM Limited,
Unit 10A Shrub Hill Industrial Estate
Worcester

WR4 9EL
Warranty
If you have any queries or issues at all with any of our products, please do not hesitate to get in touch by email or phone. Warranty is non-transferrable in the event of the resale of goods or vehicle of which goods are fitted to. Absolute BM reserves the right to refuse to provide warranty to our customers if we feel it is not appropriate to do so. Our reasoning for declining a warranty replacement will be detailed to the affected customer.

If any of your purchases develop a fault, then provided your item is within its warranty period, you are entitled to a warranty repair or replacement. If the item is faulty within 30 days then you are entitled to request a refund.
Return postage is at the expense of the customer, but should the item be deemed faulty upon inspection, the shipping costs will be reimbursed. We may not fully reimburse any premium postage service. If in doubt just get in touch beforehand to agree on a postage service.
If the product is deemed not to be faulty we reserve the right to not refund return shipping and will get in touch to offer return/replacement options.
The warranty is given, subject to us having no liability in respect of any defect arising from wear and tear, wilful damage, negligence, tampering of the Goods, incorrect fitting of the Goods by you and/or a third party, abnormal working conditions, failure to follow our and/or the Goods' manufacturers' instructions (whether oral or in writing), misuse or alteration or repair of the Goods without our approval.
Should we determine that the fault/damage is as a result of the above actions, then the warranty will have been void and a costed repair/replacement may be offered if available.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (excluding the original delivery charges, the costs of returning the product to us and in some cases a 10% restocking fee).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

If goods are not in re-saleable condition we will not accept for a refund.

Restocking fee

As a result of your cancellation, Absolute BM will need to take action to cancel your order. This incurs a cost to the business and as that cost is incurred due to a change of mind from the customer, British consumer law allows for charge providing it falls within a genuine estimate of the businesses direct loss

Some Manufacturers and suppliers impose a restocking fee, this cost is only passed on by Absolute BM and not actually charged by ourselves

Clearance items

All clearance items are exempt from returns; you are purchasing the product with the understanding it cannot be returned. This does not affect your statutory rights

Items ineligible for return

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

we will not refund or exchange the product;

we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

General

By placing the order at absolutebm.co.uk, the customer explicitly agrees to the Terms of Service and specifically but not limited to the following:

Privacy Policy

Complaints procedure

Terms & conditions

 

 

Date of last amendment:     05/07/25

 

Amended by:          Abigail Warrillow & Travis Warrillow